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HK Express

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Cathay Pacific’s excess baggage

Yagi turns into super typhoon; Hong Kong T3 signal in force until noon at least

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Explainer | How to protect yourself from high-flying criminals who prey on airline passengers

Second theft aboard flight from Vietnam to Hong Kong emerges in single day

Mainland Chinese traveller’s credit card stolen from backpack on VietJet Air flight, used to make purchases of more than HK$36,000.

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A Vietjet Air. A mainland Chinese visitor allegedly put his credit card inside his backpack before going to sleep on VietJet Air 966, then became a victim of theft, according to a source familiar with the case. Photo: Vietjet Air

Mainland Chinese man held over theft of HK$330,000 Rolex on Hong Kong flight

Man, 57, apprehended after police receive report that watch, HK$5,000, US$200, €20 and 1 million Vietnamese dong allegedly stolen from passenger.

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Hong Kong Airlines returns to long-haul market with Gold Coast route

Carrier will operate Hong Kong-Gold Coast flights four times a week over Lunar New Year period from January 17 to February 15.

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Airfares for long-haul flights from Hong Kong to remain on ‘high side’ for now

But airfares to short-haul destinations such as Southeast Asia are back to pre-pandemic levels.

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Travellers check in at Hong Kong International Airport. Photo: Xiaomei Chen

Are Cathay’s pilot crunch, capacity issues hampering Hong Kong’s hub ambitions?

Three-runway system will boost HKIA capacity, but fast-growing Shenzhen and Guangzhou airports step up pressure.

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Cathay Pacific customers’ ‘pain points’ will be addressed, CEO says

CEO Ronald Lam’s pledge follows recent incidents that have resulted in the airline hitting the headlines for all the wrong reasons.

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Hong Kong’s Cathay reports 15.3% drop in year-on-year profits in first 6 months

Group chairman Patrick Healy attributes ‘strong’ results to robust travel demand and announces first post-pandemic interim dividend payment.

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Cathay says it has restored passenger capacity to 80 per cent of pre-pandemic levels so far. Photo: May Tse

Hong Kong Airlines customers told to expect 2-hour wait online for free tickets

Carrier giving away about 7,500 round-trip tickets for select economy class seats between Tuesday and next Monday in promotion drive.

Hong Kong Airlines has become the latest carrier in the city to offer up an airfare promotion deal. Photo: May Tse

HK Express to launch flights between Hong Kong, Vietnam’s Phu Quoc by end of 2024

Cathay, which operates budget carrier HK Express, says it will also conduct another round of recruitment in Vietnam this month.

Hong Kong airport rolls out 45-second bag drop service starting with Cathay

Smartphone express bag drop service will reduce the time for handling luggage from two minutes at counters.

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Hong Kong’s John Lee signals extra flights to Cambodia in bid to boost ties

Cathay Group and Hong Kong Airlines sign MOUs with Cambodian counterparts as city leader John Lee looks to make travel ‘more convenient’.

Chief Executive John Lee (left) and Cambodian Prime Minister Hun Manet meet on Wednesday. Photo: Handout

HK Express and Greater Bay Airlines in battle of bargains with HK$10, HK$20 fares

War of discount tickets erupts as carriers go head-to-head on summer holiday sales for second consecutive day.

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Visitors to the websites of HK Express and Greater Bay Airlines were met with online queues in the first hour of the latest sales. Photo: Handout

Super Typhoon Gaemi may trigger No 1 standby signal in Hong Kong

Observatory says Gaemi expected to stay 600km from city as it moves across Taiwan and hits Fujian province on Thursday.

Hongkongers warned cybercriminals seizing on IT outage to launch attacks

Scams span from phishing attacks to impersonating CrowdStrike customer staff to steal information, Hong Kong computer security agency says.

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Hong Kong tech experts urge firms to diversify cloud services after IT outage

City officials say they were ‘highly concerned’ following massive outage that threw Hong Kong’s air services into chaos.

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The city’s airport services slowed to a crawl when airlines were forced to resort to processing passengers manually. Photo: Xiaomei Chen

Hong Kong airport faces more disgruntled passengers after AirAsia hit by IT issues

Airport Authority confirms temporary fault with AirAsia’s passenger check-in system between 9am and 10.30am

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Hong Kong officials ‘highly concerned’ over IT outage that caused airport chaos

Deputy Chief Secretary Warner Cheuk is monitoring developments, while airlines resort to processing passengers by hand after global outage.

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As it happened: Hong Kong airport says IT outage hit 5 airlines

More than a dozen flights have been delayed due to major IT outage, with Deputy Chief Secretary Warner Cheuk to monitor situation.

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Passengers have been checking in manually at the city’s airport. Photo: Dickson Lee

HK Express hit hard by global IT outage as some travellers queue for 3 hours

Airport Authority says emergency response mechanism activated, with several airline websites not functioning and check-in being operated manually.

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Passengers are being checked in manually at the airport. Photo: Dickson Lee

Explainer | How Hong Kong’s airport handles luggage and what to do if yours is damaged

A widely circulated video sparked controversy, depicting a worker wearing Cathay Pacific vest repeatedly throwing suitcases from staircase.

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Editorial | Airline ordeal of blind pair in Hong Kong calls for reflection

Removal of two men from HK Express flight to Tokyo, despite both having flown before, shows need to be sensitive and ensure dignity, as well as safety.

HK$7 million payouts offered as Hong Kong airport bids to fill new runway slots

HK$7m cash carrots part of two-pronged plan to encourage airlines to add new destinations and boost number of long-haul flights.

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Airlines have been offered cash incentives to add new destinations and boost the number of long-haul flights from Hong Kong. Photo: May Tse

Hong Kong airline HK Express apologises to passengers ‘furious’ over seat swap

Two travellers offered refunds after being asked to give up paid seats to ‘monster parents’ demanding to be seated with their children.

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HK Express has again encountered unhappy customers after a change in aircraft led to crew having to swap passenger seats. Photo: May Tse

Hong Kong’s HK Express vows to boost training after blind duo taken off flight

Cathay Pacific Airways’ budget wing says staff training to be improved after visually impaired men told to get off plane.

Hong Kong’s Cathay eyes prospect of daily flights to 2 Hainan cities, CEO says

Airline CEO Ronald Lam mentions plan for mainland Chinese cities of Haikou and Sanya during trip to province, but holds off on timeline.

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