Amazon launches Q, an AI chatbot for corporate clients and a competitor to services from Microsoft, OpenAI
- Amazon Q will be added to Amazon’s business intelligence software, as well as programs for call-centre workers and logistics managers
- The company also released new versions of its home-grown chips, including one designed for AI applications, and deepened its relationship with Nvidia
Amazon.com is rolling out a workplace chatbot called Amazon Q, designed to help corporate customers search for information, write code and review business metrics.
Amazon Web Services (AWS), the retailer’s cloud-computing division, is infusing generative artificial intelligence (AI) into more products, expanding its efforts to reclaim ground in a field led by its main rivals. Microsoft and Alphabet’s Google have announced similar moves.
Existing chatbots powered by generative AI are “genuinely super useful for consumers,” AWS chief executive Adam Selipsky said Tuesday at re:Invent, the company’s conference in Las Vegas. “But in a lot of ways, these applications don’t really work at work.”
AWS – the world’s largest seller of rented computing power and data storage – has had little to prove in recent years at its trade show, where it announces new products to tens of thousands of software developers and business leaders.
But last year’s event was overshadowed by the release of OpenAI’s ChatGPT. The technology quickly wowed users with its ability to generate text and images in a human-like manner from so-called large-language models, which are trained on vast quantities of data.
