Kau Sai Chau golfers claim ongoing unfair privileges for 1010 callers
- Hong Kong Telecom reiterates it does not receive preferential treatment despite operating ‘about 100 lines’ into the system allowing ‘bigger chance’
- Public golf course promises new online system will ‘redefine the booking experience’ as agents appear again selling tee times
Hong Kong’s only public golf course is again facing claims of unfair or special treatment in accessing its tee time booking system.
The subsidiary’s so-called “Personal Assistant Service” boasted several client privileges, among them a “golf course reservation” service through a particular hotline. Both Kau Sai Chau and Hong Kong Telecom had rejected claims of preferential treatment or booking through means other than the automated phone system open to all.
Despite the course’s requests to “suspend” the 1010 booking concierge service and the announcement of a brand new online booking system to be “deployed out by the end of 2020”, it appears some people are still able to exploit the system.
The Post has received a conservation of a 1010 representative confirming they deploy dozens of standard lines to reach the booking system, likely making it even more difficult for the general public to get through.