McDonald's Randy Lai: leading the charge to drive innovation and growth

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Randy Lai, chief executive officer of McDonald's Hong Kong, has been awarded the prestigious Executive Category of the 2023 DHL-SCMP Hong Kong Business Awards.

This highly anticipated annual event, which has been celebrating outstanding achievements since 1980, recognises business executives and entrepreneurs who have made significant contributions to the business landscape in Hong Kong.

Lai's outstanding leadership and dedication to championing innovation in the Food and Beverage industry have earned her this well-deserved accolade.

The Executive Award expressly acknowledges her remarkable contributions to driving digital transformation and promoting Environmental, Social and Governance (ESG) practices, from plastic waste reduction and carbon reduction to community engagement and employee empowerment.

Lai's commitment to community engagement and talent cultivation has played a pivotal role in creating a positive and inclusive work culture, making the organisation the F&B industry's best employer in Hong Kong.

Under her strategic leadership, McDonald's Hong Kong has positioned itself as the market leader and the most preferred quick-service restaurant brand, boasting the largest market share in the city and remarkable brand trust.