American Express’ employees take pride in the globally respected service brand
Named the Best Employer in Hong Kong by Aon Hewitt for the sixth consecutive time, American Express embraces its core values of holistic employee development, work-life balance and workplace diversity.
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For more than 160 years, American Express has placed its customers at the heart of its business. “Whatever we do, we keep our customers at the top of our minds, whether in communications, management or operations,” says Grace Chan, Director, Head of Marketing, Proprietary Card Services, Hong Kong.
At the heart of American Express’ mission is premium customer experience and the brand aims to achieve this through comprehensive employee development and workplace diversity programmes. It instills a ‘growth mindset’ among its employees by diversifying their experience and encouraging them to take on projects outside their comfort zones, Chan adds.
American Express’ career development support for staff motivates them effectively. Senior Lifestyle Executive, Trevor Chung, believes he owes his career advancement to the optimised workplace and opportunities offered by the company. “Working for American Express is challenging and never boring. Every day I learn something new,” he notes, adding that his colleagues enjoy a friendly, mutually supportive atmosphere. “My team works as a collective whole. Whenever one of us needs help, we just shout out and get responses right away.”
Joined American Express in 2011 as Lifestyle Executive upon his return from Canada, Chung was promoted to Senior Lifestyle Executive and took on a team leader role in 2014. “I make executive decisions now. This motivates me to learn more.”
Throughout his career at the company, Chung has received holistic knowledge and skill enhancement trainings through different activities, including overseas trips for experience enrichment. “I received an award which won me a trip to Dublin, Ireland earlier this year. During the trip I was able to meet and mingle with my fellow teammates from around the world, build connections and get engaged with senior leaders,” he recalls. “I built network with overseas teammates whom I can contact directly when I need something from overseas.”