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Letters | Modi government should focus on serving the people, pure and simple

  • Readers discuss Modi’s election setback in India, his persisting popularity with the electorate, and the Hong Kong government’s graceful retreat from waste charging

Reading Time:3 minutes
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Fans keep voters cool as they wait in line to cast their votes at a polling station on a hot summer day in Karnal, in the northern state of Haryana, India, on May 25. Photo: Reuters
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I was at a sweetmeat shop. The man was explaining to me why India’s Prime Minister Narendra Modi did not win an outright majority in the recent election. “I make pastries. However, if I add a spoonful of extra sugar to the dough, the pastry will be ruined. The problem with the last Modi government was that there was too much of Modi in the government.”

I reflected on his words. True, Modi has been the face of the Bharatiya Janata Party (BJP) in recent years. His photo was everywhere, at functions and junctions, even on the bags of food grains distributed for free to the poor. So every packet of wheat, every vaccine, every tablet of medicine seemed to have come from the big-heartedness of the leader.

Modi is the BJP’s brand ambassador and every election promise was broadcast as “Modi’s guarantee”. Perhaps this focus on one face, one leader, did not go down well with all of Modi’s colleagues or the voters. After all, it is the government paying for the supplies given out to the poor, and not any particular leader. Hubris had set in.

Many citizens feel that after a decade in power, the ruling party had become haughty. It was taking the stakeholders, the people, for granted. Leaders in democracies should remember that the real owners of any country are its people, who vote them into power. Leadership is not an end in itself. It is not an exercise in self-aggrandisement. Leadership is the opportunity to serve the electorate. Politics is not a game. Politics is the art of serving the people.

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In my career in consumer products, I have learned a simple lesson: when you make and deliver a great product, you don’t have to make too much clatter. If you focus inordinately on marketing and inadequately on product quality and delivery, people see through it.

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