Tik Chi YuenandCasper Wong

Opinion | 4 ways Hong Kong can make ride-hailing work for drivers and customers

A gradual roll-out and emphasis on accessibility and ‘smart mobility’ can help the city smoothly introduce ride-hailing apps into its transport system

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Pedestrians walk past an Uber Taxi advertisement on Nathan Road in Tsim Sha Tsui on November 21, 2023. Photo: Jelly Tse

Tik Chi YuenandCasper Wong

Published: 5:30am, 21 Jun 2024Updated: 8:26am, 21 Jun 2024

The government has indicated that it is studying the legal issues surrounding ride-hailing applications. It plans to release its initial findings in July, and is expected to conduct a public consultation in the first half of 2025. It is certainly time for the government to begin embracing alternative transport options.

Ride-hailing services have become a reality in Hong Kong. A media poll showed that 92.7 per cent of respondents support Uber, reflecting the public’s strong demand for ride-hailing services.

With consumer interest in ride-hailing applications growing, Hong Kong’s regulatory approach must also evolve to reflect changing transport needs. As the city aims to be at the forefront of “smart mobility”, authorities would be wise to establish balanced rules and guidelines to facilitate industry growth while protecting consumers.

An innovative, proportionate framework could encourage standardisation and the orderly expansion of services. With careful oversight and opportunities for open dialogue, policymakers have a chance to foster sustainable development, increased consumer choice and economic benefits from new transport technologies.

If a licensing framework for ride-hailing operations can be established, regulators would be wise to adopt an incremental and demand-driven approach. Careful phasing of new permits based on transport needs could help mitigate sudden disruption to existing taxi services while accommodating consumer interest in innovative mobility solutions.

Strict prohibitions on the resale of licences could guard against speculative practices and ensure resources are allocated to legitimate businesses. A gradual roll-out could help the transition, giving established operators time to adapt and enabling new entrants to participate effectively. With open communication and a focus on balanced growth, policymakers can implement sustainable reforms that benefit all stakeholders involved.