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‘You don’t deserve the lift’: Chinese food delivery driver has hot noodles thrown at her by customer in viral incident

  • A student working as a food delivery driver found access to a lift in a building she had an order for restricted and told she only deserves stairs
  • The student delivered the order, but the customer demanded she return and threw the food on the floor, splashing hot soup on her

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A food delivery driver is insulted by a rude customer who refuses her lift access, makes her climb stairs and then throws hot beef noodles at the woman. Photo: Handout
A student in China working as a part-time food delivery driver has posted online about an abusive customer who refused to let her use the building lift, insulted her work ethic and then threw hot noodles at her.
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The young woman detailed the incident in an emotional video post that has gone viral on mainland social media and caused public outrage at the treatment of food delivery staff.

The unnamed woman from Weihai in Shandong province, eastern China, said she was verbally abused by a female customer who ordered a bowl of beef soup noodles at 17 yuan (US$2.5) through an online food platform last Sunday.

In the video she posted after the incident, the visibly upset and distressed delivery driver says: ‘The customer was very rude, telling me that I neither study hard, nor do a good job’. Photo: Weibo
In the video she posted after the incident, the visibly upset and distressed delivery driver says: ‘The customer was very rude, telling me that I neither study hard, nor do a good job’. Photo: Weibo

When she arrived at the building, she found she needed a security card to use the lift to go to the customer’s fourth-floor apartment. When she called the customer asking for instructions, the customer told her that anyone working as a food delivery driver shouldn’t be allowed to use the lift, Feidian Video reported.

“You don’t deserve to take the lift, can’t you climb the stairs?,” the customer reportedly told the woman on the phone.

The woman used the stairs and dropped the food at the customer’s door then left to continue her deliveries. However, she soon received a call from the customer claiming there was a problem with the beef noodle order and demanded she return.

Upon the woman’s return, the customer claimed the food packaging was faulty and threw the noodles to the floor in front of the woman, splashing hot soup all over her body.

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