Hong Kong’s Cathay Pacific investigates after passenger suffers suspected food poisoning
Passenger who arrived in Hong Kong on Tuesday says she suffered diarrhoea, stomachache and bloating after consuming some of the fish she ordered
Hong Kong flag carrier Cathay Pacific Airways has launched an investigation into a claim by a passenger she suffered food poisoning from eating an in-flight meal with raw fish.
The passenger, who arrived in Hong Kong on flight CX987 from Chengdu at 5pm on Tuesday, said she did not realise the fish she ordered was raw, adding that she suffered diarrhoea, stomachache and bloating after consuming some of it while watching an in-flight film.
Cathay Pacific confirmed to the Post that a passenger on that flight had required medical attention after having a meal served by the airline.
“A comprehensive investigation is currently under way. We take food safety very seriously and sincerely apologise to the passenger for any inconvenience caused,” the airline said.
The passenger said she went to the airport clinic after arriving in the city, adding that Cathay offered to accompany her. However, the passenger was told she would have to pay for medical fees.
She said the airline told her she could submit feedback through its online customer services. When she attempted to do so, she could not reach any representatives, the passenger said.
