Hong Kong Disneyland says sorry over parking benefits confusion after fans express outrage on social media, complain to watchdog
- Theme park sorry for ‘misunderstandings’ over terms of one-year free parking benefits for gold pass members
- Consumer Council says Hong Kong Disneyland should have ‘proactively’ contacted customers over membership term changes
Hong Kong Disneyland apologised on Tuesday to its annual pass holders over the loss of car parking benefits that led to disgruntled fans complaining on social media and the city’s consumer watchdog stepping in.
Unhappy customers took to social media and discussion forums to blast the theme park on Lantau Island for not mentioning that gold “magic access” annual pass holders would lose the benefit of “free parking for one year” upon renewing their membership.
After a wave of complaints from customers, the theme park clarified that only platinum members – the highest tier – would enjoy free parking, according to Disneyland’s website.
A Disneyland spokeswoman on Tuesday said gold card members would enjoy a HK$40 (US$5.10) discount off existing parking fees after using up their 24 days of free parking, which run out in mid-March.
“We apologise for the misunderstandings caused by the recent content update,” she said. “The parking benefit for all gold card memberships with card issue date on or before March 21, 2022 will remain in place during their current term. We will announce any latest updates on ‘magic access’ member benefits as soon as we can.”
The theme park had previously changed terms for gold tier members to 24 days of free parking but only from January 1 to March 21 in 2022, and a HK$40 and HK$15 discount on regular charges for private cars and motorcycles respectively. Silver tier members also benefited from the same discounts but received no free access.
The standard full-day parking rate at Hong Kong Disneyland is HK$260.
