Shops with no staff but plenty of technology open in Hong Kong amid smart city push, drawing mixed reviews from customers
First shoppers to try innovative model describe failed self-checkout, joy over no hard selling and a longing for intimacy
Li Lai-ngun, 65, was eager to embark on a new shopping experience at one of Hong Kong’s first shops without staff.
The housewife picked out a T-shirt at the 4,000 sq ft pop-up shop a day after AlipayHK launched it in the Olympian City mall.
But technology failed her.
After more than five minutes of trying to pay via self-checkout, she was told that her two credit cards did not work. Unable to determine what had gone wrong, Li put the item back on the shelf.
“At my age, I don’t think I need technology like this,” she said. “It’s not very complicated to use, but I want to feel secure when buying things.”
She noted she was unfamiliar with the app AlipayHK, which has signed up 1.5 million users in the city. The company is a unit of Ant Financial Services Group, an affiliate of Alibaba Group Holding, which owns the South China Morning Post.