Call me a cab! Free taxi app to launch in Hong Kong
Offering meant to address customer complaints about drivers’ attitudes and misconduct
The city’s first industry-organised taxi app is due to be unveiled on Thursday with a view to enhancing taxi drivers’ customer base, their service quality and convenience for passengers finding a taxi.
Dr Hung Wing-tat, chairman of the newly formed Taxi Council – comprising taxi owners, drivers and others in the industry – said on Tuesday the app, called TAXI, was meant to address customer complaints about taxi drivers’ attitudes and misconduct.
“This app is very special because it is developed by the industry,” he said. “It incorporates an endorsement system for customers to select the services of endorsed drivers who have to sign our performance pledges to ensure service quality.”
He added the new app would help improve service quality and help drivers boost business.
Hung denied that Uber, a luxury ride-hailing platform launched in Hong Kong two years ago, was a competitor. He described it as treading a grey area.