Long queues at Singapore’s Changi Airport due to technical issues, resolved in 4 hours
- The air hub said that an immigration system disruption affected the auto-lanes for departing and arriving passengers across the terminals
- Some automated lanes along two border crossings between Singapore and Malaysia were also affected
Departure automated lanes at all four Changi Airport terminals were affected and travellers were redirected to the manual lanes for immigration clearance, said the Immigration and Checkpoints Authority (ICA) in a Facebook update at about 2pm.
Some automated lanes along two border crossings between Singapore and Malaysia were also affected, said ICA, adding that there was no disruption to immigration clearance at coastal checkpoints.
The authority said that it recalled off-duty officers to provide additional support and to “ensure law and order” amid the delays.
Snaking lines were seen in the morning at the departure areas. At about 11.30am, ICA said there was “intermittent slowness” of its immigration clearance system across all checkpoints.
The agency said about half an hour later that it was experiencing “system slowness” at some passenger clearance checkpoints.