Broken iPhone? Here’s how to recover your lost photos – even if Apple can’t help
- Cracked screen or water damage? Don’t panic – you may still be able to salvage lost pictures and videos from your mobile phone
It is often still possible to retrieve photos stored on a broken iPhone, even if Apple says it can't help, says Jessa Jones, owner of iPad Rehab, a tech repair shop based outside Rochester, New York.
The most common answer that Apple gives to iPhone usersis “there is no way to get your pictures from your iPhone if it won't turn on”, Jones told Canadian public broadcast service CBC.
But, having recovered photos from broken iPhones herself, Jones said that claim is “absolutely not true”, adding that water-damaged iPhones are salvageable “about 95 per cent” of the time.
Find out what you can do to retrieve photos from a dead device:
How to recover your photos from a broken iPhone
The first thing you should do is ask Apple. An employee at an Apple store may still be able to retrieve your photos, depending on how damaged the iPhone is.
But if your handset doesn't turn on, Apple isn't likely to be much help. You might even be told by Apple staff that it's impossible to retrieve your photos if your iPhone isn’t operational.
But there are still other avenues to explore. Your best bet for retrieving photos that are not backed up could be to contact third-party tech repair shops to see if they can help.
It goes without saying that you should look for a trusted and reputable tech repair shop. One criteria to adopt is whether the repair shop charges you if the repair or retrieval is unsuccessful.
During your search, you are likely to run into third-party “authorised” Apple repair shops, which are likely to tell you the same thing that Apple tells you.
