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Seoul Metro tests real-time AI translation service for foreign tourists; 13 languages supported in pilot scheme

  • Foreign tourists using Seoul’s Metro system may soon be able to communicate easily with staff in real time thanks to a pilot AI translation scheme
  • The service, currently being tested in the South Korean capital’s Myeongdong Station, supports 13 languages, including English, Japanese and Chinese

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Seoul Metro is testing a real-time face-to-face AI translation service to improve communication between foreign tourists and station staff, supporting 13 languages. Photo: EPA-EFE
The Korea Times

By Jung Da-hyun

Real-time translation services for foreign tourists began on a pilot basis at Myeongdong Station, on Seoul Subway Line 4, on December 4.

Seoul Metro said the translation service, powered by artificial intelligence (AI), facilitates seamless communication between international tourists visiting the South Korean capital and metro station staff, allowing them to talk in their respective languages while facing each other through a transparent OLED display.

The service supports 13 languages: Korean, English, Japanese, Chinese, Vietnamese, Thai, Malay, Bahasa Indonesia, Spanish, French, German, Arabic and Russian.

The transparent OLED screen is easy to use, shows real-time translations and supports13 languages. Photo: EPA-EFE
The transparent OLED screen is easy to use, shows real-time translations and supports13 languages. Photo: EPA-EFE

Incorporating touch screens and both wired and wireless microphones, the service is aimed at enhancing the convenience of foreigners and improving on-site responses from station staff.

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