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Ping pong allows Hang Seng’s CEO to show true personality as woman at top of leading Hong Kong bank

  • Louisa Cheang Wai-wan is the CEO of Hang Seng Bank, one of Hong Kong’s most extensive banking networks that employees more than 10,000 people
  • ‘Showing true personality’ while implementing progressive company policies, Cheang has stamped her mark in the highly-competitive industry

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Louisa Cheang Wai-wan played a friendly table tennis match against former men’s world No 7, Wong Chun-ting. Photo: Handout

Louisa Cheang Wai-wan knows all too well that self-confidence is the top trait of women in power. But for the CEO of Hang Seng Bank, being authentic plays an equally important role in holding together one of Hong Kong’s most extensive banking networks.

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The reason, she says, is simple: just as she needs to answer to the bank’s shareholders, she is also responsible for inspiring a staff of more than 10,000 people.

“It’s really important to show your personality out there, otherwise it would be so exhausting when dealing with so many different people,” Cheang said in an interview with the South China Morning Post. “I feel I need to be true to myself, and to be able to say and do the things from my heart to my colleagues.”

Authenticity may be central to her management style, but Cheang is less forthcoming when discussing her rise to the top in a highly-competitive, male-dominated industry. Instead, the business leader humbly attributes her success to hard work, good fortune and being in the right place at the right time.
I feel I need to be true to myself, and to be able to say and do the things from my heart to my colleagues
Louisa Cheang Wai-wan

Founded in 1933, Hang Seng has built its street cred as the bank for Hongkongers, whether you are a fresh university graduate or a mum and pop store in one of the city’s 18 urban districts. But in recent years, it has also gained renown for a corporate culture that has effectively supported women to reach top jobs.

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