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Jonathan White

Hong Kong sports fans who bought tickets for events at the Tokyo 2020 Olympic Games are finally in line for a refund, but it will not be the full cost of their packages.
China Travel Services (Hong Kong), “authorised ticket reseller for Tokyo 2020 Olympic Games for Hong Kong region”, has contacted fans who bought ticket packages.
This year’s delayed Olympics will take place without overseas fans as part of their attempts to make it Covid-19 secure, which organisers announced on March 20.
Fans had been kept in the dark until they were contacted. The “Latest Arrangements for Tokyo 2020 Olympic Games” on their website amounts to an email address and phone number.


Cosport USA sends email detailing their refund policy for #Tokyo2020. Cosport will not be re-funding the 20% handling fees with the orders and spectators will not be refunded until the 3rd quarter of this year. pic.twitter.com/SOdOdgfNy8
— Ken Hanscom (@KenHanscom) March 27, 2021

Even members of Hong Kong’s Olympic Committee who had bought tickets through CTSHK had been waiting on the company after they said they were in discussion with Tokyo organisers.
Customers have been told they are entitled to a refund minus a HK$600 fee per person, which covers “extra charges/penalties levied by the suppliers and the refund administrative fee”.
Tokyo Olympics to bar overseas spectators from postponed Games
CTSHK said the deadline for application for a refund is May 14. If customers miss this then they will be entitled to nothing.
There has been uproar at authorised ticket resellers around the world since it became clear that foreign fans would not be welcome.
US fans, who bought through CoSport, are set to miss out on 20 per cent of the money they spent – up to US$55 per ticket.


New Jersey-based CoSport – one of the largest ATRs – said they would only refund the face value of the tickets and their shipping fees, not the 20 per cent handling fee.
US fans had until April 9 to apply for a refund.
It was also reported that Australian fans who bought from JetSetSports, a CoSports subsidiary, would also lose out on 2o per cent. 
Tokyo 2020 Olympic Games – 100 days till the Olympics that refuse to die
Japanese fans became eligible for refunds last October with the process opening in November. Their tickets for the postponed Games were valid but organisers offered a refund to fans who were no longer able to attend.
The Tokyo 2020 website said at the time that foreigners would have to wait until their local ATR decided upon refunds.
“For those living outside of Japan who bought tickets through authorised ticket resellers, each ATR will have their individual processes for refund procedures,” the website said.
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British fans are one of the few getting all of their money back. 
“We would like to take this opportunity to remind you that if you have bought a travel package(s) through us, they are protected by our Covid-19 guarantee, offering a 100 per cent refund,” wrote Team GB Live on their website.
Some 600,000 tickets for the Olympics and 30,000 for the Paralympics were sold to overseas spectators, according to officials. 
CTSHK were asked for comment on the refund process by the Post in March but have yet to respond. 



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Tokyo 2020: Hong Kong Olympics fans to get ticket refunds – minus HK$600

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Local Olympics fans who booked for Tokyo 2020 will be eligible for their money minus a HK$600 fee
Foreign fans are not allowed at delayed Games with those in US and Australia losing 20 per cent of the cash they shelled out



Foreign fans are not allowed at delayed Games with those in US and Australia losing 20 per cent of the cash they shelled out.


IOC (International Olympic Committee)