While I have no idea what internet processing speeds are in Timbuktu, I happen to live on an outlying island in Hong Kong, so I can imagine.
Indeed, I recently dashed off an email to the relevant regulator, Ofca, asking why such a low level of service was allowed. Like probably a lot of angry complaint letters, mine made no sense. It’s not Ofca’s business if my internet service stinks. It is strictly between the customer and company.