Why IT subscription service for office computer devices and support makes perfect business sense
- Global Covid-19 lockdowns expose IT limitations of many firms, which have struggled to meet and adapt to needs of staff
- German IT service company Hemmersbach’s ‘Device as a Service’ scheme outsources provision of PCs and laptops and advice
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To help curb the spread of the coronavirus disease, Covid-19, lockdown measures saw employees in most cities around the world asked to work from home almost overnight, which greatly tested the workplace information technology (IT) infrastructure of many companies.
However, even before the pressures caused by the pandemic, in-house IT departments have been expected to keep up with the latest technological developments as they run and service a range of products, including PCs, notebooks, tablets, printers and other communications devices, which often must function around the clock.
Understandably, users also want safe access to their applications and data. So how can IT service providers meet these exacting demands?
Designed to revolutionise the way companies equip their employees to cope with their IT needs, DaaS is a paid subscription service, which provides and services PCs, laptops, smartphones and other mobile computing devices, and also offers technical support to end users when needed. The goal of outsourcing such services is to increase business productivity.
Similar to the process of leasing a new car, companies that subscribe to the service are able to choose from a wide range of IT equipment and software options.
Hemmersbach supports companies through the entire life cycle of their IT infrastructure. Thanks to tech support, ready-to-use devices and their data security compliance reuse – where the storage media of all subscription devices is correctly sanitised to ensure no sensitive data remains – users can work without disruption.
If any devices offered as part of the subscription service malfunctions, Hemmersbach guarantees a replacement within 24 hours. The service package also covers things such as the initial set-up, continuous support and return of the devices.
Periodic hardware and software updates also ensure security is kept at the highest level, further freeing up the company’s IT resources.
Subscribers pay only for what they use – on top of a one-month fixed price fee per device that includes all services – which enables operating expenditures to be easier to calculate.
DaaS also offers great flexibility to its customers. Devices can be returned at any time as companies’ needs and requirements shift. For example, employees who are required to work remotely from home can easily switch from desktops to laptops, which means that business operations can carry on smoothly.
Hemmersbach describes itself as “The Social Purpose IT Company”. Ralph Koczwara, the CEO, invests 20 per cent of the company’s profits in “Direct Action” projects, which fights ecological and humanitarian injustices in areas where the efforts of the authorities have failed to solve the problem.
The company’s Hemmersbach Rhino Force, for example, is a Direct Action conservation organisation that is committed to protecting one of the most endangered species on earth – the rhinoceros. The organisation combats poaching and has set up a biobank for the storage of frozen rhino sperm, egg cells and other genetic rhino materials.
Meanwhile, Hemmersbach Kids’ Family is a childcare organisation, which helps neglected or abused children in Poland and India.
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