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Queues, anger, cash-ins ... just another iPhone launch in Hong Kong

Consumers complain they were misled by Apple Store staff over iPhone 6 sales but touts do a brisk trade in the iconic mobile models outside the showroom

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A big queue of people lined up outside Studio A in Tsim Sha Tsui in the hope of buying a new iPhone. Photo: Sam Tsang

Apple's new iPhones hit the shelves yesterday, with speculators cashing them in for up to double the original price.

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The launch got off to a chaotic start in Hong Kong, with labour groups protesting about working conditions in the mainland factories that make the phones, and walk-in buyers at stores complaining bitterly upon being told they could not make purchases.

At Apple's Festival Walk store in Kowloon Tong, more than 100 people had queued overnight, only to be told that the iPhone 6 and iPhone 6 Plus would only be available to those who had pre-registered - walk-in customers would not be entertained.

"They could've told us last night when the mall closed," said 31-year-old cleaner Tony Ku.

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He claimed that Apple Store employees and security staff at the mall had told those waiting outside on Thursday that they could queue until the mall opened yesterday.

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