Service quality of taxi firms is appalling
I live in the Sai Kung area and have a job where I often need to get to the airport early in the morning.
The local taxi firm refuses to let me book a taxi the night before and tells me to ring in the morning. When I do this, they talk on the radio for 10 seconds and then say “No taxi for you!” and then hang up.
I have lived in Indonesia and the Middle East and this is the first place that I haven’t been able to book a taxi to the airport. The HK Taxi app is almost useless because the mapping is inaccurate and the drivers can never find my house. By comparison, any time I have called Uber, they come directly to where I am.
The issue is service. I don’t care if it’s a taxi or Uber, I just need a car to the airport that will arrive on time.
The authorities should stop protecting vested interests and remove restrictions that allow service providers to ignore the “service” aspects of their business.