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Letters to the Editor, May 29, 2017

Reading Time:4 minutes
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Uber drivers arrive on time at the right location. Photo: Felix Wong

Service quality of taxi firms is appalling

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I completely agree with Cathy Chou (“Taxi drivers could ­provide better service”, May 25) that the real reason people use Uber is because taxis in Hong Kong don’t care about service.

I live in the Sai Kung area and have a job where I often need to get to the airport early in the morning.

The local taxi firm refuses to let me book a taxi the night before and tells me to ring in the morning. When I do this, they talk on the radio for 10 seconds and then say “No taxi for you!” and then hang up.

I have lived in Indonesia and the Middle East and this is the first place that I haven’t been able to book a taxi to the airport. The HK Taxi app is almost useless because the mapping is inaccurate and the drivers can never find my house. By ­comparison, any time I have called Uber, they come directly to where I am.

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The issue is service. I don’t care if it’s a taxi or Uber, I just need a car to the airport that will arrive on time.

The authorities should stop protecting vested interests and remove restrictions that allow service providers to ignore the “service” aspects of their ­business.

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